Welcome to CollegePen. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our website, submit an enquiry, interact with our social media pages or respond to our Facebook and Instagram advertisements.

1. Introduction

This Privacy Policy applies to all visitors, students, prospective applicants and individuals who interact with CollegePen through our website, advertising campaigns, WhatsApp, telephone, email and other communication channels.

By using our website or voluntarily submitting your information through our enquiry forms and advertising campaigns, you acknowledge this Privacy Policy.

2. Information We Collect

CollegePen may collect the following personal information:

• Full Name
• Mobile Number
• Email Address
• City, State and Country
• Educational Qualifications
• Course or Programme of Interest
• Preferred University or Institution
• Admission Preferences
• Academic and Professional Information
• Other information voluntarily provided by you.

We may also collect technical information such as IP address, browser type, device information, website usage data and cookies.

3. How We Collect Your Information

We may collect information through the following channels:

• Website enquiry and counselling forms on collegepen.in.
• Facebook and Instagram Lead Generation Ads.
• Meta advertising campaigns and social media interactions.
• WhatsApp messages and telephone enquiries.
• Email communications.
• Online admission and course counselling forms.
• Other channels where you voluntarily share your information.

4. How We Use Your Information

Your information may be used for the following purposes:

• Providing educational counselling and admission guidance.
• Understanding your educational requirements and career interests.
• Recommending suitable courses, colleges and universities.
• Providing information about Regular, Online, Distance and International Education programmes.
• Assisting with university applications and admission procedures.
• Sharing course details, eligibility criteria, fee structures and scholarship information.
• Contacting you regarding your enquiry through phone, SMS, WhatsApp or email.
• Providing updates about admissions, application deadlines and educational opportunities.
• Improving our website, services, advertising campaigns and customer experience.
• Complying with applicable legal and regulatory requirements.

5. Facebook and Instagram (Meta) Advertising

CollegePen may use Meta platforms, including Facebook and Instagram, to promote its educational counselling and admission services.

When you interact with our advertisements or submit a Meta Lead Generation Form, Meta may share the information you voluntarily provide with CollegePen.

We use this information for legitimate business purposes, including responding to your enquiry, providing educational information and offering admission counselling.

CollegePen does not sell personal information collected through Meta Lead Ads to third parties.

Your interaction with Facebook and Instagram is also governed by Meta's own privacy policies and terms.

Read Meta's Privacy Policy: https://www.facebook.com/privacy/policy/

6. Sharing of Personal Information

CollegePen respects your privacy and does not sell or rent your personal information.

We may share relevant information in the following circumstances:

• Universities and Educational Institutions: When required to assist with your admission enquiry or application, subject to appropriate authorization.
• Service Providers: With trusted technology, website hosting, communication and operational service providers who help us deliver our services.
• Legal Authorities: When disclosure is required under applicable laws, regulations or lawful government requests.
• With Your Consent: Whenever you explicitly authorize us to share your information for a specific purpose.

We aim to share only the information reasonably necessary for the relevant purpose.

7. Cookies and Tracking Technologies

Our website may use cookies, Meta Pixel and similar technologies to:

• Improve website functionality and user experience.
• Understand visitor behaviour and website performance.
• Measure the effectiveness of advertising campaigns.
• Support relevant advertising and audience measurement.

You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

8. Data Security

CollegePen takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.

However, no online platform or electronic transmission method can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain relevant business records or comply with applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable laws, you may:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information.
• Withdraw your consent for receiving promotional communications.
• Opt out of marketing calls, messages and emails.
• Raise concerns regarding the processing of your personal information.

To exercise these rights, please contact us using the contact details provided below.

11. Third-Party Websites

Our website or communications may contain links to third-party websites, including universities, educational institutions and social media platforms.

CollegePen is not responsible for the privacy practices, content or security of external websites. We encourage users to review the privacy policies of those websites before sharing personal information.

12. Children's Privacy

Our services are intended for individuals seeking educational guidance and admission assistance.

Where an applicant is under 18 years of age, personal information will be handled in accordance with applicable laws, including requirements relating to parental or lawful guardian consent.

13. Changes to This Privacy Policy

CollegePen reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our business practices, technology or applicable laws.

Any updates will be published on this page with a revised effective date.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

By submitting an enquiry through our website or advertising forms, you acknowledge that your information may be processed as explained in this Privacy Policy, subject to applicable consent and data protection requirements.